Returns Policy
We want you to feel completely confident shopping at The ZKS. If your purchase is not suitable, you may request a return under the conditions below.
Return Eligibility Period
You may request a return within 14 days after the order is delivered.
Requests made after 14 days cannot be accepted.
Return Conditions
To be eligible for a return, items must meet the following criteria:
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Unworn and unused
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Free from makeup marks, stains, deodorant traces, or odors
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All original tags and labels attached
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In clean, resellable condition
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Returned with secure packaging to protect the item during transit
Items that do not meet these requirements cannot be accepted for refund.
Non-Returnable Conditions
Returns will not be accepted if:
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The product has visible signs of wear
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The tags are removed
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The item has makeup, perfume, or damage
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It is sent without prior return approval
Return Shipping Cost
Return shipping fees are the responsibility of the customer.
There are no additional restocking fees.
Customers can use any reliable courier service in their country.
A trackable shipping method is strongly recommended.
Return Address (Shared After Approval)
For security and tracking purposes, the return address is not listed publicly.
Once your return request is approved, we will provide you with our Turkey return address, where all international returns are processed.
How to Request a Return
To start a return:
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Contact us at info@thezks.com or WhatsApp: +90 531 846 9382
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Provide your order number and the reason for return
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We will review your request and send you the return instructions and address
Please do not ship any items without receiving approval first.
Refund Process
After we receive your return in Turkey, the item will undergo a quality inspection.
If approved, your refund will be:
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Issued to your original payment method
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Completed within 5–10 business days after inspection
Notes:
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Refunds apply only to the product price
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Outbound shipping (included in product price) is non-refundable
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Banks and payment providers may take additional time to process the refund
You will receive an email once the refund has been completed.
Exchanges
We do not offer direct exchanges for international orders.
If you want a different size or color, please return your item and place a new order.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours, providing:
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Order number
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Photos of the item
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Photos of the packaging (if applicable)
We will resolve the issue as quickly as possible.
Contact Us
If you have any questions about returns, our support team is here to help:
Email: info@thezks.com
WhatsApp: +90 531 846 9382
